HiroGliffix - Terms of Business

1. Artwork & Design Accepted File Formats: EPS, JPEG, TIFF, PSD, AI. Artwork must be supplied at 300dpi at print size. Low-resolution artwork requires written approval. Design services start from £45. Colour separation fee: £5 per colour. Intellectual property: Client must own rights to supplied artwork. HiroGliffix not liable for copyright issues.

2. Printing & Production Proofing: Digital proof supplied; production begins after written approval. Samples: Digital samples within 3 working days. Screens: £25 including film positive. Screens remain property of HiroGliffix. Stored 90 days. Turnaround: 10 working days from cleared deposit and approved artwork. Changes after approval: Redesign/rescreen fee £40. Print tolerances: Up to 10% spoilage acceptable.

3. Garment Supply HiroGliffix-supplied garments subject to availability. Customer-supplied garments printed at customer risk. Spoilage not reimbursed.

4. Pricing & Quotes Verbal quotes valid if paid within 24 hours. Written quotes valid 30 days. Prices may change with supplier costs.

5. Payment Terms Accepted methods: Cash (same day), Card (2 days, 2% fee), BACS (same day), PayPal (2 days, 3% fee). 50% deposit required. Balance due within 7 days. No credit accounts.

6. Late Payments Statutory interest: 8% above Bank of England base rate.

7. Delivery & Collection HiroGliffix not responsible for courier delays or loss.

8. Returns & Quality Claims Claims must be made within 48 hours with photos. Liability limited to value of goods.

9. Environmental Statement HiroGliffix aims to minimise waste and use ethical suppliers.

10. Acceptance of Terms Placing an order constitutes acceptance of these terms